Scenario-Based Design
Computer-Mediated Peer Support Needs of Home Care Workers: Emotional Labor & the Politics of Professionalism
Home care workers (HCWs) provide in-home care services but feel underappreciated and isolated. Leveraging the support of peers is one way to empower HCWs, but there are barriers to doing so due to the distributed nature of home care work. In this study, we explore how HCWs value and conceptualize …
Designing Technology to Meet the Peer Support Needs of Home Care Workers
Home care workers care for at risk populations but feel under-supported themselves. How can HCWs support each other while isolated in patients' homes? We worked with HCWs to design tech that can connect workers with each other.