Human-Centered Design

Designing for Peer-Led Critical Pedagogies in Computer-Mediated Support Groups for Home Care Workers

Home care workers (HCWs) deliver essential health services within patients' homes, yet, they are a marginalized workforce vulnerable to exploitation. Critical and liberatory pedagogies can foster material social change, but such pedagogies typically assume the involvement of a professional …

Computer-Mediated Sharing Circles for Intersectional Peer Support with Home Care Workers

Home care workers (HCWs) provide essential care in patients' homes but are often underappreciated and work in stressful and isolated environments with diverse and intersecting support needs. This paper describes a computer-mediated peer support program that centers around sharing circles: …

Elevating Strengths and Capacities: The Different Shades of Assets-Based Design in HCI

As researchers working in different subareas, we explore alternative approaches to designing with communities. In particular, we are enthusiastic about moving away from focusing on a community's needs toward building on its strengths. However, our varied experiences with assets-based design …

Computer-Mediated Peer Support Needs of Home Care Workers: Emotional Labor & the Politics of Professionalism

Home care workers (HCWs) provide in-home care services but feel underappreciated and isolated. Leveraging the support of peers is one way to empower HCWs, but there are barriers to doing so due to the distributed nature of home care work. In this study, we explore how HCWs value and …

Designing Technology to Meet the Peer Support Needs of Home Care Workers

Home care workers care for at risk populations but feel under-supported themselves. How can HCWs support each other while isolated in patients' homes? We worked with HCWs to design tech that can connect workers with each other.

Engaging High School Students in Cameroon with Exam Practice Quizzes via SMS and WhatsApp

We created a system to send regularly-spaced, multiple-choice questions to students' own mobile devices to help secondary school students in Cameroon with exam practice via either SMS or WhatsApp. Students' participation rates were heavily impacted by trust in the intervening organization and …

Interactive Tabletops Aren’t Going to Situate Themselves

Research situated in non-Western contexts continues to be exceptionalized and marginalized in Computing venues. This exceptionalizing creates power differences that result in additional labor of self-location performed by the periphery in order to be understood by researchers situated in …

Experiences with a Transportation Information System that Uses Only GPS and SMS

We present an SMS-based system for providing transit information based solely on existing cellular and GPS networks. We developed and applied our system to privately-run marshrutka buses in Bishkek, Kyrgyzstan. However, our goal is to more broadly address issues of ad-hoc shared transportation …