Home care workers (HCWs) provide in-home care services but feel underappreciated and isolated on the job. Leveraging the support of peers is one way to empower HCWs, but there are barriers to doing so due to the distributed nature of home care worker. In this study, we explore how HCWs value and conceptualize peer support, especially around needs of performing emotional labor and professionalization, and provide design implications for technology-enabled peer support.
Awarded a **Recognition for Contribution to Diversity & Inclusion**.